NINJA COATINGS RESIDENTIAL LIMITED TRANSFERABLE LIFETIME WARRANTY
Limited Transferable Lifetime Warranty
Ninja Coatings guarantees that our products will not yellow from UV exposure for the lifetime of the original purchaser. Our coatings are also warranted not to chip, peel, separate, or delaminate from properly prepared and installed vertical or horizontal surfaces — interior or exterior — for the lifetime of the original purchaser. All products are warranted to be free from defects under these conditions.
If a failure occurs, replacement is limited to the original cost of materials or replacement at the discretion of Ninja Coatings (excluding shipping, taxes, and tariffs). Our sole responsibility under this warranty is the cost of replacement materials to repair or correct the affected areas.
A representative or original factory-trained installer must inspect the failed areas to determine the cause and method of failure before any repair is performed. Installers will make every effort to address and repair any issues promptly and effectively.
Warranty Conditions
This warranty applies only to materials at their original installation location. The warranty will be void if materials are installed in violation of local building codes or ordinances, or in any situation for which the product was not intended.
Warranty Exclusions
This warranty does not cover damage caused by abuse, alterations, animal chewing or clawing, cutting, chipping, accidents, fire, corrosive liquids, extreme heat (over 250°F), smoke damage, iron oxide penetration, hydrostatic water pressure, or similar conditions.
The warranty also does not apply if the substrate was not properly prepared according to Ninja Coatings instructions, or if products were installed, applied, or mixed with unapproved materials, including solvents, thinners, or coatings, or applied over inferior existing paints or coatings. Products must be used only for their intended purposes.
Proper concrete surface preparation is critical. Mechanical grinding must remove all previous coatings, sealers, laitance, efflorescence, water repellents, curing compounds, oils, grease, waxes, and any other contaminants that would interfere with adhesion. The prepared surface must meet the required profile (50–100 grit), have a neutral pH of 7, and a moisture vapor transmission not exceeding 3 pounds. Ninja Coatings is not responsible for determining the presence of moisture within the concrete substrate.
Under this warranty, Ninja Coatings's liability is limited solely to the cost of replacement materials necessary to repair or replace failed areas.
How To Make A Claim
To make a warranty claim, fill out the form at the bottom of this page. Be sure to include the type of material, date of purchase, and a description of the issue — and attach photos of the alleged damage when you follow up.
Ninja Coatings reserves the right to inspect the claimed defective material and verify warranty coverage at our facility or laboratory. This warranty is limited to replacement materials for the original purchaser, based on the amount required to repair or replace the defective product. The customer is responsible for any remaining installation costs or any increase in product price above the original purchase price.
Please note: any coated surface can be slippery, particularly when wet. Ninja Coatings is not responsible for injuries resulting from slips or falls. It is the purchaser's responsibility to ensure the safety of themselves and their guests. While slip-resistant additives can help reduce risk, there is no guarantee that someone will not slip on coated surfaces.
Paid Repairs
Customers who have damage via cracks, crumbling, or substrate failure are eligible to have their coatings repaired with a minimum service charge starting at $250. Damage the customer causes to their own floor is eligible to be repaired as well.
Miscellaneous
No one is authorized to make any additional warranties on behalf of Ninja Coatings. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of the applicable warranty period specified above.
Ninja Coatings's sole liability for any defect is limited to the terms outlined in this warranty. Claims for incidental or consequential damages — including damage from water leakage — are excluded. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.
We recommend you save this page for your records. Reasonable proof of purchase and/or the effective date of the warranty must be presented, including product batch numbers if available. If proof is unavailable, the warranty effective date will default to the manufacture date of the identified batch.
Submit a Warranty Claim
Send us a note and a representative will follow up to coordinate inspection and next steps.
